When you try to connect to your VPN server, you may not be able to connect. When you get VPN connection problem , you need to fix it before you can connect to your VPN server.

This 'How to' contains several techniques to to resolve if you are experiencing problems with your VPN connection

- If VPN Software are able to run properly, but can not connect to server then check the network status page for any maintenance with vpn server. If no maintenance , you need to re-install your VPN client software.

- If VPN Software Hangs After Entering the Shared Secret,you need to check your internet connection .You must connected to internet before connect to VPN Server. If your internet connection is ok , check your VPN Client software configuration.

- If you have authentic problem, most often caused by wrong password , username , authentication secret or shared secret.

- If you are using Windows XP, try to disable Windows XP Internet Connection Firewall.

- Make sure your web browser and internet setting can not set to use proxy server.